Last updated: August 11, 2026
Above and Beyond Plumbing & Mechanical (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https/www.mypipeguy.com, submit a service request, interact with one of our advertisements or lead forms, call or message us, or use our plumbing, heating, ventilation, air-conditioning, and related services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
You may provide information such as:
● Your name, email address, and telephone number;
● Your service address, city, ZIP code, or general location;
● Details about your plumbing or HVAC needs, property, equipment, requested appointment, or service history;
● Messages, photographs, documents, reviews, or other information you choose to submit;
● Billing and transaction information related to services we provide; and
● Communication preferences and any consent you provide for email or text-message communications.
Please do not submit sensitive personal information that is not necessary for us to respond to or complete your service request.
Information Collected Automatically
When you visit our website, we and our technology providers may automatically collect information such as:
● Internet Protocol address and approximate location;
● Browser, device, and operating-system information;
● Pages viewed, links clicked, referring page, and time spent on the website;
● Date and time of visits and interactions;
● Advertising or device identifiers; and
● Information collected through cookies, pixels, tags, local storage, and similar technologies.
Calls, Messages, and Advertising Leads
When you call, email, or text us, we may collect your contact information, the date and time of the communication, call duration, referral or advertising source, and the contents of messages you send. When call-tracking technology is enabled, a temporary forwarding number or similar technology may be used to help us understand which advertisement or website interaction generated the call.
If you submit information through a Google-hosted lead form or another advertising platform, we receive the information you choose to provide, such as your name, phone number, email address, ZIP code, and requested service. Your interaction with that platform is also governed by the platform provider’s privacy policy.
How We Use Information
We may use information to:
● Respond to inquiries and service requests;
● Provide estimates, schedule appointments, dispatch technicians, and perform requested services;
● Communicate about appointments, job status, invoices, warranties, maintenance, or customer support;
● Process transactions and maintain business, tax, warranty, and service records;
● Operate, secure, troubleshoot, and improve our website and services;
● Measure advertising performance and understand how visitors find and use our website;
● Personalize website content and advertising where permitted;
● Detect fraud, abuse, security incidents, or unlawful activity;
● Enforce our agreements and protect our rights, customers, employees, and property; and
● Comply with applicable laws, licensing requirements, legal process, and governmental requests.
Cookies, Analytics, and Advertising
Our website may use cookies and similar technologies for essential website functions, security, preferences, analytics, call attribution, and advertising measurement.
We may use Google Analytics, Google Ads, and related Google technologies to understand website activity, measure advertising results, and improve our marketing. These services may collect or receive information from our website and other sources, including IP address, device and browser information, pages visited, ad interactions, and identifiers stored in cookies or similar technologies. Google explains how it uses information from sites and apps that use its services at How Google uses information from sites or apps that use our services (https://policies.google.com/technologies/partner-sites) and in the Google Privacy Policy (https://policies.google.com/privacy).
You can manage browser cookies through your browser settings. You can also review Google’s advertising controls at Google Ads Settings (https://adssettings.google.com/). Blocking cookies may affect certain website features. Where legally required, we will request consent before using non-essential cookies.
Phone, Email, and Text Communications
We may use the contact information you provide to respond to your request, schedule or confirm service, provide job updates, and communicate about an existing customer relationship.
We will obtain any consent required by applicable law before sending automated marketing text messages. Consent to marketing messages is not a condition of purchasing services. Message and data rates may apply. You may opt out of marketing emails by using the unsubscribe link in the message and opt out of marketing texts by replying STOP. Transactional or service-related communications may continue when necessary to complete or support a requested service.
How We Disclose Information
We may disclose information to:
● Employees, technicians, contractors, and affiliated service providers who need it to respond to or complete your request;
● Website hosts, WordPress plugins, customer-management systems, scheduling providers, payment processors, financing providers, communications providers, call-tracking providers, analytics providers, advertising platforms, and other vendors performing services for us;
● Professional advisers such as accountants, insurers, auditors, and attorneys;
● Government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law;
● A buyer, successor, lender, or adviser in connection with a merger, financing, sale, reorganization, or transfer of some or all of our business; and
● Other parties at your direction or with your consent.
We do not sell personal information for money. We may use analytics and advertising technologies that involve disclosing identifiers or internet activity to technology providers. Under some state privacy laws, certain advertising disclosures may be considered “sharing,” “targeted advertising,” or a “sale.” Where applicable, you may request to opt out as described below.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain service and warranty records, manage our relationship with you, meet tax, accounting, insurance, licensing, and legal obligations, resolve disputes, enforce agreements, and protect our business. Retention periods vary depending on the type of information and why it was collected.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices and Rights
Depending on where you live and whether the applicable law applies to our business, you may have the right to request access to, correction of, or deletion of certain personal information; obtain a copy of certain information; or opt out of certain targeted advertising, sharing, or sales.
To submit a privacy request, email [email protected] or call 469-995-5069. Please describe your request and provide enough information for us to reasonably verify your identity. We may deny or limit a request when permitted by law, including when information must be retained for legal, safety, warranty, fraud-prevention, or recordkeeping purposes. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Children’s Privacy
Our website and services are intended for a general adult audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.
Third-Party Websites and Services
Our website may link to or embed third-party websites, maps, videos, scheduling tools, financing tools, payment services, social-media features, or other services. We do not control those third parties, and their privacy practices are governed by their own policies.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, vendors, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. Material changes may be communicated through additional methods when required by law.